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Terms and Conditions

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Welcome to MetroSpark Cleaning Services! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Services Offered

  • Residential Cleaning

  • Commercial Cleaning

  • Move-In/Move-Out Cleaning

  • Deep Cleaning

  • Window Cleaning

  • Oven Cleaning

  • Carpet & Upholstery Cleaning

  • Pressure Washing (e.g. patios, driveways, building exteriors)

  • Specialised and Bespoke Cleaning Services

Booking

All bookings must be confirmed. We schedule based on availability. Appointments can be made via phone, email, or our official website. A booking is confirmed only after confirmation is sent from MetroSpark Cleaning Services.

Cancellations & Rescheduling

Please give us at least 48 hours’ notice to cancel or reschedule.
Less than 48 hours’ notice may incur a fee of 25% to 50% of the service cost.

Payment

Payment is due when the service is completed unless agreed otherwise.

Liability

We are fully insured but are not responsible for any pre-existing damage or damage caused by the customer.

Access

You must provide access to the property at the scheduled time. Delays may reduce service time.

Satisfaction

If you are unhappy with our service, please contact us within 24 hours so we can resolve the issue.

Before-and-After Documentation

MetroSpark Cleaning Services reserves the right to take before-and-after photos of areas or items cleaned (e.g. ovens, windows, carpets) for quality control and promotional purposes.

Customer Responsibilities

  • Provide access to water and electricity

  • Secure pets and remove personal belongings from cleaning areas

  • Notify us in advance if specific products must be used or avoided (e.g. allergies, sensitive materials)

Health and Safety

Clients must disclose any known health hazards (e.g. pest infestations, mould, hazardous substances). We reserve the right to refuse service if the environment is deemed unsafe for our staff.
All staff follow safety protocols and use appropriate PPE and cleaning products.

Special Conditions for Pressure Washing & Window Cleaning

  • Clients must ensure external water access (e.g. outdoor taps) is available

  • Any fragile or damaged windows must be declared beforehand

  • MetroSpark Cleaning Services is not liable for water ingress due to poor seals or structural issues

Confidentiality

All customer data is handled in line with UK data protection regulations.
We do not share your information with third parties unless required by law.

Feedback and Complaints

We welcome all feedback. If you are dissatisfied, please contact us within 24 hours of service completion so we can investigate and resolve the issue.

Modifications to Terms

MetroSpark Cleaning Services reserves the right to amend these Terms and Conditions at any time. Updated versions will be available on our website.

Governing Law

These terms are governed by the laws of the United Kingdom.

Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including extreme weather, natural disasters, transport issues, or pandemics.

Contact Information

MetroSpark Cleaning Services
Email: info@metrosparkcleaningservices.co.uk

Call: 07413514228

If you have any privacy concerns, please inform us in writing before your scheduled service.

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